Main content starts here, tab to start navigating

Covid-19 Update


To our customers:

When Covid-19 began, we at KINKA FAMILY wanted to ensure that both our guests and our staff always felt the utmost levels of safety and comfort when ordering from or working with our restaurants. 

With our #expectmorecare❤️ campaign, we are even more focussed on protecting the health of our guests, employees and community. Because now more than ever, we believe a little extra care can go a long way.  

With health and safety as our top priority, and in cooperation with government regulations, we have implemented new safety protocols at all of our restaurants. Not only have we put a heavy focus on contactless options like takeout and delivery, but we've also introduced new in-restaurant practices like sanitation stations, digital menus and even the addition of Hygiene Ambassadors to our teams. 

Staff Health Screenings & Personal Protective Equipment

We want to ensure all our staff members remain healthy and strong. When employees arrive at our restaurants, they are asked by management whether they have any symptoms of illness, and whether they have come into contact with anyone presenting signs of illness. Next, they receive a touch-free, non-invasive temperature reading to ensure that they are well enough to work and not put anyone else at risk. Staff members who answer “yes” to any of these questions or have temperature readings above 100°F (38°C) will be asked to return home. 

To protect the health and safety of everyone who enters our restaurants, our staff always wears personal protective equipment (PPE), including face masks or shields.

Hygiene Ambassadors

We’ve welcomed a new role to our teams as part of our #expectmorecare❤️ campaign. Our new Hygiene Ambassadors are in charge of protecting the safety and well-being of our employees and guests by maintaining the cleanliness of our restaurants, managing the flow of everyone who enters, seating guests at designated tables when dine-in is allowed, ensuring social distancing and answering any questions regarding health and safety standards and protocols.  

Social Distancing

To help visitors adjust to our new restaurant layouts and respect social distancing guidelines, we have placed coloured floor markers to guide guests, staff and delivery drivers. 

At our restaurants in areas where dine-in is permitted, like our KINTON RAMEN location in British Columbia, we’ve blocked off some tables to permit the highest level of comfort and safety while dining. Tabletop signage has been added to indicate which tables are not available and ensure social distancing guidelines are met.  

We’ve also installed new plexiglass shields at our restaurant counters where customers interact with staff, like ordering a coffee at NEO COFFEE BAR. 

Sanitation Stations

Our restaurants now have Sanitation Stations, where guests can use complimentary hand sanitizer and read our informative booklet on how we’re protecting everyone’s health.

Digital Menus

As a contactless option, guests can easily view our digital menu on their phone by scanning a QR code posted in our restaurants.

Online Ordering

To provide even more contactless options for our guests, we’ve implemented a new online ordering system on all of our brands’ websites for both takeout & delivery. We hope these easy-to-use platforms helps our guests feel more comfortable when picking up takeout or receiving delivery from our restaurants.

Thank You to our Frontline Healthcare Workers

To show our appreciation for our frontline healthcare workers, we’ve partnered with various organizations including United TO-gether, a non-profit grassroots initiative that provides meals to hospital staff in the Toronto area working to fight COVID-19. So far, we’ve been able to treat hundreds of incredible frontline healthcare workers in hospitals across the city to lunches from both KINTON RAMEN and KINKA IZAKAYA. Our sincerest thanks go to the healthcare workers and to United TO-gether who donate their time to deliver our meals.  

At all of our KINKA FAMILY restaurants, we promise that you can always #expectmorecare❤️.